|
|

|
BETTER
BUSINESS BUREAU
|
| |
WJ
Holdings is proud to be a member of the Better
Business Bureau and maintains a "Satisfactory"
status. WJ Holdings encourages everyone
to check with
BBB on all merchants prior to placing any orders
online.
You can review our status at any time by clicking
HERE.
Shop
with confidence!
We thank
you in advance for purchasing
from SportsGear.
|
FRAUDULENT
ORDERS
|
| |
WJ
Holdings will only process orders requested by
the cardholder only. We reserve the right
to refuse to process any and all orders that we
feel may have been placed fraudulently.
All fraudulent orders will be turned over to the
appropriate authorities and prosecuted to the
fullest extent of the law!
|
SHIPPING
|
| Schedule: |
All
in stock items usually ship within 2-3 business
days. Items not currently in stock are automatically
placed on backorder, which we will contact you
with an estimated delivery date.
|
| Terms: |
FOB: Our warehouse
FedEx is our preferred carrier of choice. On occasions
we may choose to use UPS or USPS which is at the
sole discretion of WJ Holdings unless arrangements
have been made prior to shipping.
The FedEx rates advertised only applies within the
continental
United States. All other destinations will be accessed
the appropriate additional shipping charges..ANY
ADDITIONAL TAXES, DUTIES AND OR FEES ASSOCIATED
WITH DOMESTIC OR FOREIGN ORDERS (INCLUDING CANADA)
ARE THE FINANCIAL RESPONSIBILITY OF THE CUSTOMER!
|
| Loss
or Damage: |
WJ
Holdings
will not be held responsible for any packages
lost or damaged once FedEx has confirmed receipt
of shipment. Should something happen in transit,
the customer is responsible to contact and complete
an necessary claims and paperwork.
|
Unconfirmed
Shipping Address: |
WJ
Holdings
will only ship
to a confirmed billing address on all order placed
online through our PayPal merchant account. Should
you desire us to ship anywhere other than the
confirmed billing address, you MUST place your
order via phone at Toll Free 866.587.4327.
WJ Holdings reserves the right to refuse to process
any and all orders that we feel may have been
placed fraudulently. |
CANCELLATIONS,
RETURNS & EXCHANGES
|
| Timelimit: |
Any
cancellations, returns, or exchanges received
by SportsGear within 30 days from original customer
receipt date per UPS, Fedex Ground, or USPS.
|
| RMA
#s: |
Return
Merchandise Authorization Number
must be obtained prior to receiving any returned
merchandise. Please call 866.587.5327 to for an
RMA#.
|
| Conditions: |
All
returned product must be shipped back with all
tags and extra buttons attached. Products returned
with stains, tears, smoke smell/damage, or other
damage to the jacket, material or buttons will
not be accepted , refunded or exchanged.
|
| Shipping
Costs: |
Customer
is responsible for all cost of shipping returns,
cancellations or exchanges.
|
| Restocking
Fee: |
A
15% restocking fee will be charged for all cancellations
and returns. WJ Holdings, Inc. will waive the
restocking fee for exchanges of the same product
type (i.e. leather jacket for similar leather
jacket). The restocking fee does apply when exchanging
for product of lesser cost or when changing from
an Adult to a Youth product.
|
CUSTOM
JACKETS
|
WJ
Holdings, Inc offers various custom and limited
edition jackets made to order by the respective
manufacturer. The
customer is responsible to provide
specific measurements if
they would like to have them used in the production
of their custom jacket.
Our manufacturers proudly stand behind each and
every custom jacket. Please allow four to six
weeks for custom jacket orders to be manufactured,
then shipped to you. If there is any change in
this shipping timeline, WJ Holdings, Inc will
communicate those changes to the customer. THERE
ARE NO CANCELATIONS, RETURNS OR EXCHANGES ACCEPTED
ON CUSTOM JACKETS. PLEASE DO NOT PLACE ANY
ORDERS FOR ITEMS THAT YOU ARE NOT 100% READY TO
PURCHASE! |
PAYMENTS
|
WJ
Holdings, Inc. accepts the following forms of
payment: American Express, Visa, MC, and Discover.
WJ Holdings, Inc. will accept money orders and
personal checks, contact us at 866.587.4327 for
order processing. However, shipment of orders
paid for by money order or personal check will
be held until receipt of the payment by WJ Holdings,
Inc. is confirmed and/or has cleared our bank.
|
CLEANING
|
JH
Design highly suggests that their jackets never
be washed or worn in the rain, snow etc. These
jackets must be dry cleaned only using a PETROLEUM
SOLVENT and NEVER USING PERCHLORETHYLENE! JH Design
recommends that you contact and use Arrow Cleaners
in Kansas City, MO 1 (800) 542-7769 for all your
dry cleaning needs. |
PRIVACY
/ SECURITY
|
We
at SportsGear believe in protecting our customers'
personal & private information. We do not share,
rent, or sell information to anyone. The security
of your information, transactions, and money is
our top priority and is why we have chosen one
of the most well-known e-commerce providers in
PayPal.
PayPal
automatically encrypts your confidential information
in transit from your computer to theirs using
the Secure Sockets Layer protocol (SSL) with an
encryption key length of 128-bits (the highest
level commercially available). Before you even
register or log in to their site, their server
checks that you're using an approved browser -
one that uses SSL 3.0 or higher.
Once your information reaches theirs, it resides
on a server that is heavily guarded both physically
and electronically. PayPal
servers sit behind an electronic fire wall and
are not directly connected to the Internet, so
your private information is available only to
authorized computers. |
|
|
|
|